1. How can I purchase a dUCk scarf?
2. Where is your store located?
You can find The dUCk Store at Lot 6.29.00 Level 6, Pavilion Kuala Lumpur! See you there!
3. The item that I want is not available. How do I know when it will be restocked?
Follow us @theduckgroup on Instagram to keep yourself updated with restocks and new releases! You may want to subscribe to dUCk’s Newsletters to keep yourself in the loop, too!
4. What is your return policy?
If for any reason you are not completely satisfied with your purchase, dUCk will be happy to accept returns or exchanges on any items purchased from the dUCk Store. Be sure to bring your original receipt within 7 days of purchase, and the item must be in its original condition – unworn, unwashed, unironed, and undamaged.
5. Can I exchange my item?
Yes, of course! Any exchanges must be made within 7 days of purchase. The original receipt must be presented at the dUCk Store and the item must be in its original condition.
6. How can I use my dUCk Dollars?
Your dUCk Dollars may be redeemed at the dUCk Store. You may use more than one voucher in one transaction.
7. Where can I get the dUCk Gift Card and how can I use it?
The dUCk Gift Card can be purchased at the dUCk Store and is valid for 12 months from the date of issue. The minimum amount required to activate the card is RM100. The gift card can only be used once and is only redeemable at the dUCk Store.
The love for scarves
dUCk was born out of the love for well-branded scarves. With the modern city girl in mind, dUCk wants to convey the message that wearing scarves should be a celebrated act among women. The dUCk brand revolves around a character named D and the evolution of dUCk goes hand in hand with her life and adventures, which are shown in illustration form. Founded by popular blogger Vivy Yusof, dUCk launched in May 2014, and since then has risen quickly in its popularity among scarf-wearers. Unique in presentation and packaging, dUCk is known to be different from the rest, something the team at dUCk take very seriously.
Specialises in Premium Basics
dUCk specialises in Premium Basics, a collection of plain scarves made from various luxe fabrics as well as Prints -- limited edition designs for special collections from time to time. The Premium Basics scarves come in dUCk’s signature purple box, while the limited edition Prints come in their own unique boxes. Every scarf has a special hem detailing and comes with a shiny dUCk charm, making it stand out from the rest./p>
dUCk scarves are also favourites as gifts, as every scarf purchase comes in a gorgeous hard box decoratively tied with dUCk’s very own grosgrain ribbon. At the dUCk studio, each scarf goes through a lengthy QC process before it gets approved for sale to dUCk customers.
From idea to project
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