FAQs

1. How can I purchase a dUCk scarf?

You can visit our flagship dUCk Store in Pavilion or our stockists at FashionValet Bangsar and FashionValet Pavilion, or, alternatively, you can purchase it online on www.fashionvalet.com/duck


2. Where is your store located?

You can find The dUCk Store at Lot 6.29.00 Level 6, Pavilion Kuala Lumpur! See you there!


3. The item that I want is not available. How do I know when it will be restocked?

Follow us @theduckgroup on Instagram to keep yourself updated with restocks and new releases! You may want to subscribe to dUCk’s Newsletters to keep yourself in the loop, too!


4. What is your return policy?

If for any reason you are not completely satisfied with your purchase, dUCk will be happy to accept returns or exchanges on any items purchased from the dUCk Store. Be sure to bring your original receipt within 7 days of purchase, and the item must be in its original condition – unworn, unwashed, unironed, and undamaged.


5. Can I exchange my item?

Yes, of course! Any exchanges must be made within 7 days of purchase. The original receipt must be presented at the dUCk Store and the item must be in its original condition.


6. How can I use my dUCk Dollars?

Your dUCk Dollars may be redeemed at the dUCk Store. You may use more than one voucher in one transaction.


7. Where can I get the dUCk Gift Card and how can I use it?

The dUCk Gift Card can be purchased at the dUCk Store and is valid for 12 months from the date of issue. The minimum amount required to activate the card is RM100. The gift card can only be used once and is only redeemable at the dUCk Store.


Specialises in Premium Basics

dUCk specialises in Premium Basics, a collection of plain scarves made from various luxe fabrics as well as Prints -- limited edition designs for special collections from time to time. The Premium Basics scarves come in dUCk’s signature purple box, while the limited edition Prints come in their own unique boxes. Every scarf has a special hem detailing and comes with a shiny dUCk charm, making it stand out from the rest./p>

dUCk scarves are also favourites as gifts, as every scarf purchase comes in a gorgeous hard box decoratively tied with dUCk’s very own grosgrain ribbon. At the dUCk studio, each scarf goes through a lengthy QC process before it gets approved for sale to dUCk customers.